Cookie Privacy Statement

Here at intumescent.com (Part of the Stormflame Ltd Group) we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will never sell your data and we promise to keep your details safe and secure.

You can change your mind at any time by contacting us:

Stormflame Ltd. T/A Intumescent.com
Unit 9
The I.O. Centre
Segensworth
Fareham
Hampshire
PO15 5RU

Tel: 01329 841 416
email: sales@intumescent.com

This privacy policy sets out how intumescent.com uses and protects any information that you give intumescent.com when you use this website.

intumescent.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

intumescent.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Stormflame Ltd own and run the following websites:
www.stormflame.co.uk, www.stormflame.com, shop.stormflame.com, shop.mototile.com, shop.fingerkeeper.co.uk, shop.finger-protection.co.uk, www.draftproofing.com, www.fingerguards.com, www.fingerkeeper.co.uk, www.finger-protection.co.uk, www.mototile.com, www.mototile.com/blog, www.industrial-floor-tiles.co.uk, www.wis-ltd.co.uk, www.wis-ltd.com, www.intumescent-paints.co.uk, www.intumescent.com and www.passivefireprotection.co.uk.

Bluepark Shopping Platform

PHPSESSID

(Contains a PHP "session ID", expires when the browser is closed)

session

(Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year)

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

The "session" cookie is intended for the user's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Please note: Changes to your cookies will prevent the websites functioning fully or without accepting cookies from Bluepark and WorldPay it may not be possible to purchase anything from this site.

WorldPay Privacy and Security Policy

Google Analytics and Google Adwords

Stormflame Ltd uses Google Analytics which sets the following cookies

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Google Analytics cookies are used to create anonymous statistics that provide this website with information such as page popularity, search phrases used to find this website, average number of pages visted, the amount of traffic referred from other websites etc. More information here Google Analytics Data

If you wish you can opt out of Google Analytics setting cookies on any website by installing a Google Analytics Opt-out broswer plugin.

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. It does this by storing a cookie on your computer's hard drive. If you do not wish to participate in our Google AdWords Remarketing, you can opt out here.

YouTube cookies

All videos are hosted at YouTube and no cookie is set until you visit YouTube to view a video. YouTube may set cookies on your computer for performance or other reasons. To find out more please visit YouTube’s Privacy information page.

Site Search

Our built in search function does not set cookies but it does record search phrases used to determine the most searched keywords.

Links to other websites

This privacy notice does not cover non-Stormflame Ltd website links. Where we link to other websites we encourage you to read the privacy statements on the other websites you visit.

Browser Settings

Your browser privacy / security settings can be changed to control cookies (and other privacy matters). How this is done varies from one browser to another but a good place to start is checking the browers Help information.

Changes to this privacy notice

We keep our privacy notice under regular review.