Terms and Conditions
Payments : Delivery : Returns Policy : Privacy & Security Policy : Cookies
These conditions do not affect your statutory rights under English law.
The following terms and conditions relate to orders placed by phone, post, email or online orders. Placing an order with us confirms your acceptance of these conditions.
Distance Selling Regulations.
Individual consumers (ie not businesses) may cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer). Cancellation may be by post or email: we will confirm your notification.
Before any products are returned our consent in writing must be obtained All refunds will be made in the same form of payment that you used.
A different cancellation & returns policy applies to business buyers (see Cancellation below).
All orders should be directed to:-
The I.O Centre,
Tel: 01329 841 416
2.1 Telephone orders
All such orders will be construed and carried out in accordance with verbal instructions but no liability can be accepted for any inconsistency between these and any written confirmation we may subsequently receive from the Buyer.
2.2 Post, email and online orders
All such orders will be construed and carried out in accordance with written instructions but no liability can be accepted for any inconsistency between these and the delivered goods, however we operate an active customer service policy and will endeavour to resolve any failures on our part to the best of our ability
3. Construction of Contract
3.1 These conditions apply to all orders and contracts relating to the supply of our products and override any conditions stipulated by the Buyer unless otherwise agreed by us in writing.
3.2 There shall be deemed to be a separate contract in relation to each delivery of products supplied by us to the Buyer
3.3 Unless otherwise agreed in writing by the parties, these conditions shall constitute the entire agreement between us and the Buyer in connection with the supply of products and no representations, warranties, undertakings (express or implied) made by us or on our behalf or by statute shall give rise to any liability on our part unless we are precluded by statute from avoiding liability for any such representation, warranty or undertaking.
3.4 Every price for products quoted by us is based upon these conditions and reflects the limitations upon our liability referred to in these conditions.
3.5 Any contract made between us and the Buyer cannot be varied or cancelled otherwise than on terms expressly agreed by us and the Buyer.
4.1 We reserve the right to revise prices at anytime without prior notice.
4.2 Unless otherwise agreed by us writing, any price quoted by us is exclusive of delivery and packing charges and Value Added Tax
5. Terms of Payment
5.1 ALL ORDERS MUST BE PAID FOR IN ADVANCE OF DESPATCH UNLESS OTHERWISE AGREED IN WRITING
5.2 Value Added Tax will be charged extra at the appropriate rate
5.3 Interest at the rate of 15 percent per annum or three per cent per annum above the Base Lending Rate for the time being of National Westminster Bank Plc, whichever is the greater, will be charged on all overdue accounts.
5.4 The Buyer must not withhold payment of any amount due to us pursuant to these conditions for any reason whatsoever which it is alleged may excuse the Buyer from performing its obligations under these conditions.
5.5 We reserve the right to add a surcharge to any or all invoices where the Buyer is persistent in payments being made outside the stated terms as shown on our invoice, this surcharge will be deductible subject to payment being received within the time scale as shown on the invoice.
Commercial orders or contracts from a business entity may not be cancelled except with our consent in writing and subject to terms which will indemnify us against loss. This does not apply to domestic consumers, where the Distance Selling Regulations apply.
7. Carriage and Packing
7.1 Carriage and Packing is charged at our discretion by reference to freight rates in force from time to time.
7.2 We reserve the right to revise carnage paid rates at anytime without prior notice.
8.1 We are constantly seeking to improve our products and reserve the right to alter the design or specification of any of our products at any time without notice or liability.
8.2 Specification and use of the goods is at the discretion of the customer who should satisfy themselves of the suitability of the product for their use.
Claims in respect of delivery of the wrong products or in respect of short delivery must be notified to us in writing within three days of receipt of the products and in any case before they are fixed, fitted or in any other way used.
10.1 All dates quoted for despatch are estimates only and are not guaranteed.
10.2 We will endeavour to meet these dates but shall have no liability for any delay in despatch or delivery or any damage or loss occasioned thereby.
10.3 We may deliver products pursuant to any order by instalments.
10.4 If we are unable to deliver the goods for any reason you will be contacted and you will not be obliged to pay for the goods which have not been delivered, however we shall not be liable for any loss of income or profit which may have been caused by the delay or non delivery of goods
11. Loss or Damage in Transit
11.1 The products shall be at the Buyer's risk during transit unless expressly agreed by us.
11.2 If we expressly accept responsibility for products in transit, we shall not be liable for any damage or loss in transit or shortage in delivery unless a separate notice in writing is given to both the carrier and to ourselves
11.3 in the case of damage within five days of receipt of the products and a complete claim in writing .
11.4 in the event of loss of products within 7 days of your date of order.
12. Returned Goods
Before any products are returned our consent in writing must be obtained
All refunds will be made in the same form of payment that you used.
ORIGINAL TERMS OF SUPPLY
We will treat each order from you, in whichever format, as an offer to purchase based on our full terms and conditions.
Stock Goods other than faulty stock goods may not be returned once they have been delivered unless we agree in writing that there is good reason to take the goods back into stock. If we do agree to the return of goods such products must be delivered all charges paid to us at our UK warehouse address.
Such products must be received by us in good condition suitable for re-sale before any questions of credit or replacement can be considered
We reserve the right to charge a re-stocking charge to cover courier and administrative costs. We will inform you of this restocking charge before you despatch the goods back
On standard stock items you have 30 days from date of despatch to inform us of any problems, outside of this we have a zero returns policy.
NON STOCK ITEMS:
All non-stock or custom-made items will be non-returnable/refundable under any circumstances.
If goods arrive in a damaged condition you must inform us in writing within 5 days. This may be done by post or email, we will send you a confirmation of your notification.
We will arrange to collect the goods and we will either replace the goods at no extra charge, or refund in full all money paid by you for the goods.
If the goods returned are found not to be damaged and to be in full working order they will be re-despatched to you and an additional charge of 25% of the full invoice value will be invoiced to you to cover courier and administration costs.
Incomplete deliveries/non deliveries
If goods are undelivered or arrive incomplete you must inform us in writing within 5 days and before they are fixed, fitted or used in any way.
Inform us of delivery problems by post or email, we will send you a confirmation of your notification. We will arrange to despatch the missing goods, or collect the goods that have been delivered to you, and refund in full all money paid by you for the goods.
13.1 If a customer brings to our notice any fault in the quality of our products at any time within one month of purchase and we are satisfied that the products were not of merchantable quality or were unfit for the purpose for which they were supplied by us we shall replace such faulty products free of charge.
13.2 Except for liability for death or personal injury arising as a consequence of our negligence, we shall not be liable in any circumstances for any loss or damage consequential or otherwise howsoever caused and our liability hereunder is limited to the replacement of any faulty products as above.
13.3 In determining whether we have supplied defective products under this agreement the quality of such products shall be judged by reference to the applicable British Standards or (if appropriate) other similar guidelines.
14. Use of Products
14.1 Products are supplied by us on the understanding that they will be used in the United Kingdom.
14.2 Notwithstanding any other provision contained herein, we shall not be liable for any loss or expense suffered by the Buyer or any other person if any product supplied by us to the Buyer is used outside the United Kingdom without prior written approval.
14.3 The Buyer shall indemnify us in respect of all damage, costs, charges, expenses and other liabilities which we may incur in connection with any products supplied by us to the Buyer which are subsequently transported and/or used outside the United Kingdom without our express approval.
14.4 Specification and use of the goods is at the discretion of the customer who should satisfy themselves of the suitability of the product for their use.
14.5 As part of our policy of ongoing improvements, we reserve the right to modify, alter or change product specifications without giving notice. Product illustrations are representations only. All information provided is for guidance only, and as intumescent.com (part of the Stormflame Group) has no control over the specific application or installation methods of the products, or of the prevailing site conditions, no warranties expressed or implied are intended to be given as to the actual performance of the products mentioned or referred to, and no liability whatsoever will be accepted for any loss, damage or injury arising from the use of the information given of products mentioned or referred to herein.
Information provided is to the best of our knowledge true and accurate and based upon current test data and product specification from third parties and is supplied for your guidance only. Customers should satisfy themselves to the suitability of the product based on the products limitation of applications and that the product is fit for purpose for their intended use and no guarantee is given or implied since the conditions of actual use are beyond our control. intumescent.com (part of the Stormflame Group), disclaim any liability for loss, damage or other expense arising from the use of information, data or products mentioned or referred to by ourselves and reserve the right to change any details or specifications without notice. If you are in any doubt as to the suitability of a product for your intended application please contact our technical team on 01329 841 416 or email firstname.lastname@example.org and we will contact you
Without prejudice to any other rights which we may have we shall be entitled to terminate any contract forthwith and demand immediate payment of any amount due or accruing to us thereunder if the Buyer
15.1 commits any breach thereof; or
15.2 commits any breach of any of these terms and conditions; or
15.3 becomes insolvent or enters into a composition with or for the benefit of the Buyer's creditors or (being a body corporate) has a Receiver or Administrator appointed over its undertakings or assets or goes into liquidation).
16. Risk and Title to Goods
16.1 We retain ownership of the products and shall be entitled to dispose of them until we have received unconditional payment in full for all the products subject to this contract and the full price of any other products supplied by us to the Buyer.
16.2 If payment is overdue in whole or in part we may (in addition to our other rights) recover or resell the products and for that purpose we and persons authorised by us are irrevocably licensed to enter the Buyer's premises or any other premises where we believe the products to be.
16.3 Payment shall become due immediately upon the commencement of any act or proceeding in which (in our opinion) the Buyer's solvency is involved, or upon the occurrence of any event which (in our opinion) places in jeopardy our title to the products.
16.4 The Buyer is licensed by us to sell the products. The Buyer shall hold the proceeds of sale as trustee for us and (if we so require by written notice to the Buyer) shall procure that those of such proceeds as are received after service of that notice are not mingled with their money or paid into an overdrawn bank account and that they shall be identified as our money.
16.5 The Buyer is licensed by us to cause our products to be incorporated in or used as material for other products. Those other products shall be held by the Buyer as trustee for us upon trust to sell them and to account to us for a sum out of the proceeds of sell equal to either.
16.5.1 all sums due to us in respect of products supplied by us to the Buyer; or
16.5.2 the proportion of those proceeds represented by the purchase price of the products supplied by us incorporated herein in proportion to the total purchase price of all products incorporated therein whichever is less
16.6 For the purposes of this clause products still in the Buyer's possession shall be deemed to be those delivered most recently by us unless the contrary is proved.
16.7 We may by notice to the Buyer cause ownership in all or any part of the products specified in the notice to pass to the Buyer.
16.8 Notwithstanding the foregoing, risk in the goods passes to the Buyer in accordance with Clause 11.1 or upon receipt of the goods by the Buyer or their nominated agent, whichsoever is the soonest.
Where any products supplied by us pursuant to these conditions are produced to the Buyer's designs, plans or specifications the Buyer shall indemnify us and keep us indemnified against all actions, claims, costs, damages or losses incurred by us for the infringement or alleged infringement of any patent, registered design, trademark, copyright or similar protection in respect of the products to produced and/or as a consequence of such designs, plans or specifications proving to be defective in any way or leading to the manufacture of a defective product.
18. Fixing and Application
Fixing and application of our products is the responsibility of the Buyer and is not the responsibility of ourselves.
19. Web content for our sites
Intumescent.com. (or other companies in the group) thereafter known as the "seller" provide various web sites including this one on an "as is" basis and make no warranties or representations of any kind with respect to any of the contents of our web sites and disclaims all such warranties and representations.
Despite our best efforts the data contained in this site or the payment clearing service site may contain inaccuracies, errors or omissions. The seller makes no warranties or representations with regard to the accuracy, completeness, or suitability of any product or data contained within the site.
All liability of the seller howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
The seller nor anyone involved in the creation or maintaining of this site will be liable for costs or damages in connection with the usage of this site. By using this site you except that we are not liable without limitation for any claim direct or indirect, damages, viruses, data loss, profit or income loss.
All text, graphics, trademarks, logos and design layout of the site are the copyright of the seller or acknowledged respective owners. Any use of the text, graphics, trademarks, logos or design layout of the site without prior written consent is strictly prohibited. Failure to comply with these terms may cause an infringement of the owners rights.
The seller reserves the right to alter or amend any data or graphics without prior notice.
20. Privacy and Security Policy
We are committed to protecting your privacy and security. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web trader code of practise.
We do not sell or provide information about you to third parties for marketing or any other purposes.
When you place an order on one of the groups web sites, or use any online form on our web sites we need to know your name and other information such as your postal address, e-mail address, telephone number, fax number we will never collect sensitive information about you without your explicit consent.
We gather this information to allow us to process your order or request. The relevant information is then used by us, to provide you with the product or service that you requested and to generally communicate with you on any matter relating to the provision of the service in general.
By submitting this information you consent to use of the information in accordance with this Privacy and Security Policy as amended from time to time.
We will not send unsolicited commercial email or email you with targeted email for sales, marketing or product information purposes in future unless you have given us your consent.
To unsubcscribe please use a method we have provided on our web site or in the email itself or send an email to email@example.com .
To make a complaint please email us at firstname.lastname@example.org
You may of course remove yourself from any of the above by informing us in writing.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing email@example.com or writing to us. If any of your details change you can inform us by emailing us at firstname.lastname@example.org
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy based on the law and the Which? Web trader code.
Online credit card sales are cleared through a fully secured server direct to worldpay.com. As we use a secure clearing facility we do not see or hold your credit details in any way on the Internet.
If you order over the phone or by email we will store your details in our office in a secure manner as recommended by the credit clearing house.
For further information on online credit card order processing please refer to www.worldpay.com security policy.
We will ensure that the web site is secure so that you may feel confident that your personal information or transactions will not be interfered with
If we change our Privacy and Security Policy we will make the changes on this page. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.
21. Application Law
All rights and obligations arising in connection with the supply of our products shall be governed by the laws of England and the Buyer submits to the non-exclusive jurisdiction of the Courts of England
Your statutory rights are not affected
The I.O Centre,
Tel: 01329 841 416